SOTI XSight

SOTI XSight – diagnostic intelligence to minimize downtime and maximize your ROI

Mobile device downtime is costly, leading to unhappy customers and disappointed partners.

You can't see your employees remotely, but you need to know what's going on with their devices. There is no way to support and diagnose problems if the devices are not in your hands.

SOTI XSight is integrated with SOTI MobiControl , providing you with a powerful solution with operational analysis, maintenance and management tools needed to optimize your business.

As part of the SOTI ONE platform , using SOTI XSight IT administrators will be able to increase productivity and reduce operational costs of your business-critical mobile operations.

SOTI XSigh t is the world's first and integrated solution for diagnostics and maintenance .

Eliminate problems faster, get detailed information about the performance of your devices, solve current problems and protect against future ones. Make the right decisions about your business-critical mobile strategy.

SOTI XSight is part of the powerful set of SOTI ONE Platform solutions!

What do you and your business get with SOTI XSight?

The best support software for faster solutions! Better understanding of data for smarter decisions!

Operational intelligence

Battery not enough for a full shift? Are apps using more data than you expected? Investigate the performance metrics of your devices to see the exact cause of critical issues.

Automated monitoring

Create custom metrics to monitor your devices , get notified of issues and resolve them as quickly as possible.

Advanced diagnostics

Get a complete view of all your devices or find out what's going on with one of your devices using Spotlight. Access logs, run scripts, and download files to better understand what's happening with your devices in the field.

Incident Management

Eliminate malfunctions using remote control of devices , interactive whiteboard, and drawing a screen of a device in remote mode. Document problems with screenshots, video recording, and photos of device data.

Powerful incident management and maintenance software

SOTI XSight allows you to diagnose devices as if they were in your hands.

• Real-time remote control will allow technicians to visualize the operation of remote devices . Technicians will be able to operate the devices as if they were in their hands.
• Draw on the screen of a remote device to illustrate solutions for the end user and enable them to troubleshoot their own problems. This will further reduce downtime and end-user frustration while increasing IT support throughput.
• Record an audio or video call to support to document exactly what the problem is and how it affects performance. This information may be attached to your request and passed on to other professionals to coordinate a solution to your problem.
• Upload and download files and folders for troubleshooting or issues . Download logs and files to collect device data. And all this - in remote mode, without the end user being taken through complex and difficult steps.
• Integrated tickets allow you to document issues using screenshots, videos, snapshots of device data , log files, and more.

Ready operational intelligence

Batteries, apps and cellular coverage enable you to perform business-critical mobile operations. SOTI XSight gives you a real-time view of the status of these important areas, so you can solve problems before they become problems.

Battery control panel

Batteries are expensive and inconvenient to replace.

Optimize battery life using intelligent data-based solutions, visualization of charge and discharge cycles, temperature and more. Predict when batteries will fail and replace them in time.

Application Control Panel

Justify your app strategy with indisputable data.

View app and resource usage metrics (which apps use the most data, drain the most battery, or use the most memory). Be aware of which apps you need and which you can remove.

Cell coverage control panels

Poor cellular coverage hurts your business in many ways.

Get geographic views of cellular coverage using heat maps and find out if your mobile operator is providing you with the connection your devices and your employees need.

SOTI XSight – efficient and versatile

SOTI XSight can be used across the IT department to deliver fast and quality customer service , ensure mobile operations run smoothly and ensure your mobile investment meets your business goals.

Support agents

The average time to solve a support request is 3 days and 10 hours.

Effectively discover hard-to-reach device information and visually document problems so they can be fixed quickly.

Support

85% of employees never report device issues to IT.

Use advanced analytics to gain insight into issues and ensure consistent and accurate documentation.

Mobility Engineers

A poor connection costs 71 hours of productivity per employee per year.

Use heatmaps and other tools to detect connection problems and receive real-time alerts when problems occur.

IT managers

The total cost of ownership (TCO) for BYOD devices is $4,000 per year.

Use the latest diagnostic tools to minimize downtime and maximize return on your investment.